Delivery
Please allow 3 – 5 working days for standard UK delivery. Standard delivery is FREE on all UK orders.
If your delivery has not arrived within 7 days please contact us.
We do not currently offer International Delivery.
Refunds
We hope you will be delighted with your LC Equestrian purchase, however, if you are not entirely satisfied we are happy to refund or exchange your items. It’s super simple to return with our 30 day returns policy. The items in question must be unworn and in a fully saleable condition to be eligible for a refund (unless faulty).
Please fill in the returns form which was enclosed with your order, stating the order number, your name, address and a reason for the return – also, please state if you require an exchange or a refund.
If a returns form was not included in your package, simply include the above information on a piece of paper so that the refund or exchange can take place.
Please ensure that your return is in the same condition in which you received it – otherwise a refund or exchange will not be given. Please ensure you have adequately packaged your return – we will not be liable for damage to the items without suitable packaging. You will be responsible for covering the costs of shipping your item back to us.
Once the returned items are received, refunds will be issued within two working days.
Returns Address
LC Equestrian Ltd
14 Woodbine Street
Leamington Spa
Warwickshire
CV32 5BG
If you need to discuss anything regarding your order or return, please call 0794 1246924 or email hello@lc-equestrian.co.uk. Please leave a message if calls are unanswered.
Exchanges
We are happy to exchange any item free of charge for you. Please follow the return steps, and inform us of the items you wish to exchange. We will then send out your new items once we receive the original items back to us in an unworn condition.
Sale Items
Unfortunately sale items are only available for exchange and are not refundable.
Faulty Items
We try to create the highest quality clothing possible for our customers however sometimes there can be manufacturing defects. Please email us directly if you believe your purchase is faulty at hello@lc-equestrian.co.uk. We can then discuss the issue and the next steps.
Due to the type of fabric used by LC Equestrian we cannot refund or replace items that have not been used and washed in accordance with our care instructions which you can find on each item. Or on items older than 3 months.